All prices are in Australian Dollars

Stock Levels

Whilst we try to maintain sufficient stock to fill your order requirements, there may be occasions where we are unable to fulfill your order. If this is the case, you will be notified by email. We are not obligated to fill your order with an alternative product, although we will assist you in any way we can.

At all times it is at our discretion whether we fill any orders.

Payment and Money Processing

We accept Visa, Mastercard & Bankcard credit cards. We also accept cheques and money orders. If you are paying by cheque, please be aware that we will wait for the cheque to clear before sending your order. This can take up to 1 week, depending on bank processing.

We use real time online credit card processing using the CommSecure payments system. Security for the online transaction is provided by CommSecure using a 128 bit SSL certificate.

Stock Delivery

We usually ship your order within 2 days. But please allow up to 14 working days for delivery of your order, just in case we do not have your requested item in stock. If you would like to check the delivery time for a particular item please contact us.

Images

Product images are to be used as a guide only. The actual product may vary slightly colour, size or a number of aspects. If you required a particular colour or size please ensure this is noted during the order process.

Aussies In Action Australia Warranties and Returns

Warranty

All products purchased from Aussies In Action carry the full manufacturer warranty unless sold as a “no warranty” item. Special circumstance: in the event the manufacturer is no longer in business, Aussies In Action will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email info@aussiesinaction.com.au regarding any warranty questions.

Returns and Exchanges

Aussies In Action is committed to you being fully satisfied with your purchase. If for any reason you would like to return the unused product, follow these guidelines:

• Items must be returned within 30 days from date of purchase.
• Call +61 8 9537 3280 or e-mail info@aussiesinaction.com.au us for a Return Authorisation Number (RA#) (put on all boxes)
• No refunds or exchanges without a valid RA#
• Send the unused product back to us insured for the full value.
• Registered Australia Post Only Please
• Customer is responsible for all return shipping costs.
• Upon inspection of returned product, Aussies In Action, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original shipping charges. All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs.
• Customer pays price difference and new shipping costs on exchanged merchandise.
• Sorry, no returns or exchanges on closeout or sale items.

Unauthorised Returns

Please read the section above regarding return product procedures. Any unused items returned with out a valid Return Authorization will be assessed a 20% re-stocking fee and credited less the original shipping costs. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.

Refused Shipments

Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.

Shipping Errors

It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense.

Lost / Missing Shipments

Lost or missing shipments must be reported to Aussies In Action within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and Aussies In Action shall assume no liability for unreported missing or lost shipments.

Damaged Shipments

Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.